Login/Portal FAQs

Please find answers to our most frequently asked questions below.

How do I register with the Eco-Schools programme?

Simply click register at the top, or bottom, of this page and you will be taken to the Eco-Schools portal. Then click ‘Register’ to enter your school’s details – this should take around 5 minutes. Please note that as Eco-Schools England, we can only accept registrations from schools, colleges or nurseries in England.

I registered, but didn’t receive an automated e-mail what should I do?

If you do not receive an automated welcome email after 10 minutes following your registration, please check your junk/spam folder. If the email isn’t there, please contact your IT/Admin department and request they add the ‘keepbritaintidy.org’ domain to the safe senders list. Please also send an email to eco-scools@keepbritaintidy.org requesting we re-send you the welcome email.

How do I login to my Eco-Schools account?

In October 2021 the new Eco-Schools portal was launched. Before logging in to the new system for the first time, all schools (including schools already registered with the Eco-Schools programme) will need to click ‘Register’ to register with the new system. This will allow you to set a password for the new system, check and update your school details and then be linked to your existing Eco-Schools account.

After you have logged in for the first time, you will just need to enter your e-mail address and password then click ‘Log in’ on subsequent visits.

How do I check if my school is already registered?

If you are unsure whether your school is registered or not, it probably means that the programme needs a refresh in your school. In this case, click ‘Register’ at the top of this page and then ‘Register’ again to enter your school’s details. If your school has an existing account, you will be added as the primary contact to your school’s existing account. If your school doesn’t have an existing account, you will be asked further details needed to create one.

If you are worried about overwriting the details of a previous Eco-Coordinator, please get in touch with the Eco-Schools Team who will be able to provide support.

I have decided to move on from my current role and another staff member is taking over my Eco-Coordinator duties, what should I do?

As an Eco-Coordinator user you can login and add another colleague as a ‘Staff Member’ for your school by clicking the + at the top of the ‘Users’ administration panel. Once you have done this, you can find your own user account (again in the ‘Users’ administration panel) and disable it.

Alternatively you can get in touch with the Eco-Schools Team, who can do this for you.

If you are moving to a new school, and plan on registering with the Eco-Schools programme again with the same e-mail address, get in touch with the Eco-Schools Team who can reassign your profile to your new school.

How do we start our Eco-Schools Green Flag application?

First you will need to login to your Eco-Schools account (see above). When you have logged in, click ‘Our Application’ on the left hand side of the screen. Then click on the orange tab that says ‘Create Application’ and then ‘Start Green Flag Application.’ You will only need to complete this part once during an academic year.

Now you will be able to click on any of the green Eco-Schools Seven Step sections to begin completing the corresponding section of the Eco-Schools Green Flag application form. Please note, if a school wants to apply for an Eco-Schools Green Flag they will need to complete the questions in each of the Green Seven Step sections.

How can I find Seven Step Resources when I login to my Eco-Schools account?

First click on the Green Seven Step Section you would like resources for, then click on the resources arrow. You will now be able to view links to access resources for Early Years, Primary or Secondary settings. When you click the link, you will be taken to Sharepoint, where you will be able to choose the resources you would like to download to help you with that step.

Do I have to answer all of the questions in step order?

No, the application form is designed to be completed in any order and at any point prior to the application window closing at the end of July.

How do we apply for an Eco-Schools Green Flag with Merit or Distinction?

To apply for an Eco-Schools Green Flag with Merit or Distinction, you need to complete all of the questions in the Green Seven Step Questions and a set amount of questions in the orange Bonus Educational and Blue Bonus Environmental Impact sections. To achieve an Eco-Schools Green Flag with Merit you need to achieve over 20 points in each section and to achieve an Eco-Schools Green Flag with Distinction you need to achieve over 30 points from the Bonus Educational Questions and over 40 points across the Bonus Environmental Impact Questions.

I can’t see my previous Eco-Schools Awards (Bronze, Silver or Green) where are they?

Unfortunately, when the new system launched in October ’21 it was incapable of displaying previous Eco-Schools Awards. However, the Eco-Schools Team do still have access to all of this data and are working with our developers to resolve this issue for the next academic year.

I have forgotten my password, what should I do?

When you go to the Eco-Schools members page click ‘Forgot your password?’ under ‘Login’ and ‘Register’. Then, when prompted, enter your e-mail address and you will immediately be sent a link to reset your Eco-Schools password.

I would like to change my password, how do I do this?

When you login to your Eco-Schools account, click your icon (next to your name on the top right hand side), this will allow you to change your password and other details.

How do I update my school's information?

When you login to your Eco-Schools account click on the pencil icon next to ‘My School’ on the left hand side of the screen, here you will be able to change details about your school including your own contact details.

How do I add additional users to my Eco-Schools Account?

On the left hand side click administration, then users. At the top of the screen (above the Orange bar) it should have a + symbol. Click this and you will be able to add additional users and set them a password to login, they will have the opportunity to change this password when they login.

I have added a student as a user on our account, what can they do?

Student accounts are read-only, they cannot answer the questions or submit your Eco-Schools Green Flag application.

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